COMPLAINTS PROCEDURE

Complaints from parents regarding the day-to-day life and work of the school must be made in the first instance to the Headmaster, complaints of a serious nature should be made to him in writing.  He will investigate the matter and attempt to resolve the problem within 48 hours.  Parents will be informed by the Headmaster or his deputy as soon as reasonably possible. Should the matter, in the judgement of the Headmaster, be serious or potentially serious he will inform the Governors.  Complaints must not be referred to the school via a third party including the Educational Welfare Officer.  Complaints will only be investigated when made by a parent or legal guardian.

Any parent wishing to appeal the Headmaster’s handling of a complaint should do so, in writing, to the Chairman of the Board of Governors.  Written appeals are possible through the North Eastern Education and Library Board.

N.B. Dunluce School operates a no-smoking policy.